Billing Policy

This policy covers all purchases made on Vintrya via http://www.vintrya.com/. Vintrya is run by AJWAD LIMITED, a company registered in England and Wales (company number 15763611.), with its registered office located at 14 Springmeadow Grove, Birmingham, B19 2HG, England.

We strive to make billing straightforward, secure, and easy to navigate.

Accepted Payment Methods

All payments on Vintrya are processed through Shopify Payments.

Depending on availability, we accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Other payment options supported by Shopify Payments are at checkout.

Available methods are displayed clearly during the checkout process.

Billing Timing

Your payment is authorised and charged when your order is confirmed.

You'll receive an order confirmation email once your payment has been successfully processed.

Orders won't be shipped until payment is complete.

Currency and Pricing

  • All prices are displayed in pounds sterling.
  • Prices already include any relevant taxes, unless we specify otherwise.
  • We don't tack on hidden fees or surprise charges when you check out.
  • Any delivery costs will be clearly stated before you finalise your payment.

Payment Processing

Payments are handled securely by Shopify Payments, based in the United Kingdom.

Most payment processing is immediate, though some banks might take a bit longer to approve.

You might be asked to try your payment again, either with the same method or a different one.

Failed Payments

When a payment doesn't go through:

  • The order won't be finalised or moved forward.
  • You might be asked to try again, using the same payment method or perhaps a different one.
  • If the payment can't be completed, the order will be automatically voided.
  • No money will be deducted for transactions that fail.

Security and Compliance

  • We use industry-standard security measures to protect all transactions.
  • Shopify Payments is fully PCI compliant, ensuring your payment data is handled securely.
  • Vintrya doesn't keep or have full access to your payment card details.

Your financial information is protected at every stage of the checkout.

Refunds and Chargebacks

  • Refunds are handled in line with our Return and Refund Policy.
  • Approved refunds are credited back to the original payment method via Shopify Payments.

If a chargeback is initiated:

  • Shopify Payments manages the chargeback process, collaborating with the card issuer.
  • We might reach out to you for more details to help settle the disagreement.

Contact for Billing Issues

If you have questions or concerns related to billing or payments, our support team is available during the following hours, United Kingdom time (GMT):

  • Monday to Friday: 9:00 am to 4:30 pm
  • Saturday to Sunday: 10:00 am to 2:00 pm

Response times:

  • Up to 6 hours on weekdays
  • Up to 24 hours on weekends

Contact Information

You can reach our support team by email at support@vintrya.com or by phone at +447848159417.

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