Refund policy

This policy covers all the purchases made via Vintrya at http://www.vintrya.com/. Vintrya is operated by AJWAD LIMITED, a company incorporated in England and Wales (company number 15763611). Our registered office is located at 14 Springmeadow Grove, Birmingham, B19 2HG, England.

We aim to make returns straightforward, fair, and easy to understand.

30-Day Money-Back Guarantee

You are entitled to request a return within 30 days of receiving your order. This applies to both defective and non-defective items, provided the following conditions are satisfied.

Product Condition Requirements

To qualify for a return, items must:

  • Be unused, unworn, and unwashed.
  • Be in their original condition.
  • Include all original packaging, tags, and labels, if you have them.

We can't accept returns on items that show signs of wear, use, washing, alteration, or damage that happened after you received them.

Items That Can't Be Returned

The following items are non-returnable:

  • Anything that's been worn, washed, or used.
  • Items sent back without their original packaging or tags.
  • Anything returned in a condition that makes it unsellable.

Return Shipping Fees

If you simply change your mind, you'll need to pay for return shipping.

Vintrya will handle the return shipping fees for any items that arrive defective or damaged, provided we verify the problem.

We don't provide prepaid return labels.

Exchanges

We don't facilitate direct exchanges.

If you need a different size or a completely other item, please place a new order and return the original for a refund.

Here's how to initiate your return:

  • First, contact our customer support team. They'll authorise the return and provide you with the required instructions.
  • Next, ensure that the item is packed securely, following the instructions we've given you.
  • Then, send the shipment using a shipping method that provides tracking.

Please be aware that returns sent without prior contact will be refused.

We do not impose restocking fees.

  • Refunds are processed without delay. 
  • Returned items undergo inspection upon arrival.
  • You'll receive an email notification regarding the status of your return.
  • If your return is approved, a refund will be processed to your original payment method within up to 15 days.

Please note that banks and payment processors may take additional time to actually post the refund.

Contact Us

If you have any questions or problems, please feel free to reach out to us using the following information. We aim to make getting in touch simple and straightforward.

Contact Information

Opening Hours

All times are United Kingdom time (GMT).

  • Monday to Friday: 9:00 am to 4:30 pm
  • Saturday to Sunday: 10:00 am to 2:00 pm