Privacy policy

This policy explains how Vintrya collects, uses, keeps, and protects your personal information. Vintrya is operated by AJWAD LIMITED, a company registered in England and Wales, with the company number 15763611. The company's registered office is at 14 Springmeadow Grove, Birmingham, B19 2HG, England.

We are committed to handling your personal data responsibly, transparently, and in line with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation and the Data Protection Act 2018.

About This Policy

When you visit our website, place an order, or contact us, you trust us with your information. This policy outlines what data we collect, why we collect it, how it is used, and the rights you have over your personal information.

Take note that using our website or services, you agree to the practices described in this Privacy Policy.

Information We Gather

Here's the information we might collect.

The information you provide us directly:

  1. Your full name.
  2. Your billing and delivery address.
  3. Your email address and your phone number.
  4. Third-party payment processors securely process your payment details.
  5. Records of your orders and purchases.
  6. Any communications you send our way, such as emails and support requests.

Automatically Collected Information

  1. Your IP address.
  2. Details about your browser and device. 
  3. The pages you view and the interactions you have while on our site.
  4. The date and time of your visits are recorded in UK time (GMT).

How We Use Your Information

We use your information to:

  • Processing and fulfilling your orders is our priority.
  • We also keep you informed about your purchases and any questions you might have.
  • Customer support is available, and we'll respond to all requests.
  • We're constantly working to enhance our website, products, and services.
  • We take steps to prevent fraud and keep our platform secure.
  • We comply with all legal and regulatory requirements.

Whenever we process your information, it occurs only under legal grounds. Execution of agreements may permit such handling. Compliance with regulations serves as another basis. The advancement of the company's interests can also justify the use of such handling. Legal necessity determines every instance.

Sharing and Disclosure

We do not sell or rent your personal data.

We might share your information with trusted third parties, but only when it's necessary.

This encompasses:

  • Shipping and logistics partners are responsible for delivering your orders.
  • Technology providers, who help maintain our website and systems.
  • Technology companies keep our website and systems running smoothly.
  • Legal or regulatory authorities, when mandated by law, also have access.

All third parties are contractually obligated to safeguard your information and limit its use to the agreed-upon purposes.

Cookies and Tracking Technologies

We use cookies and related technologies on our website to make things work better and to give you a better experience.

Cookies could be used to:

  • Keep track of what you like.
  • Help the website do its basic jobs, such as when you buy something.
  • Look at how the website is used and how well it works.

Cookies can be either session-based or persistent. Persistent cookies remain on your device for a set duration or until you delete them, and they are configured according to United Kingdom time (GMT).

You have the option to manage or disable cookies through your browser settings.
Please be aware that limiting cookies could impact how the website works.

Safeguarding Your Data

We use reasonable technical and organisational measures to safeguard your personal data.

These include:

  • Employing secure server infrastructure.
  • Payments are handled securely through licensed providers.
  • We restrict access to your personal data.
  • We also monitor for security risks on a regular basis.

Though no system is flawless, we strive to safeguard your information.

Keeping and Deleting Your Data

We retain personal data only as long as we need it to:

  • Achieve the goals set forth in this policy.
  • Comply with legal, accounting, or reporting obligations.

When data is no longer needed, either we delete it securely or anonymise it.

Children's Privacy

Vintrya does not knowingly gather or use personal information from anyone under 16. If you suspect a child has shared personal data with us, please get in touch so we can address the situation.

Your Rights and Choices

You have the right to:

  • See the personal data we have about you.
  • Ask us to correct any inaccurate or incomplete information.
  • Request the deletion of your personal data, within the bounds of the law.
  • Object to or limit certain types of processing.

To exercise any of these rights, please reach out to us using the contact details provided. We may need to verify your identification before we can fulfil your request.

International Data Transfers

Some of the service providers we collaborate with could process data outside the UK. In these instances, we implement measures to protect your information, in accordance with UK data protection legislation.

Updates to This Policy

We occasionally revise this Privacy Policy to account for shifts in legal obligations or changes in our operations. Any updates will be made available on this page, and the updated version will take effect immediately upon publication.
We recommend that you revisit this policy from time to time.

Contact Us

if you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Contact Information

Opening Hours

All times are United Kingdom time (GMT).

  • Monday to Friday: 9:00 am to 4:30 pm
  • Saturday to Sunday: 10:00 am to 2:00 pm