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Our cancellation policy is consistent for all orders made through Vintrya's website https://www.vintrya.com/. AJWAD LIMITED, which operates Vintrya, is registered in England and Wales. The registration number is 15763611. The company's registered address is 14 Springmeadow Grove, Birmingham, B19 2HG, England.
We understand that plans can change, and we aim to make our cancellation policy both simple and prompt.
-You have a 90-minute window to cancel your order after it's been placed.
-The cancellation period starts as soon as your order is placed and confirmed.
-Requests submitted after this window closes cannot be accepted, and you will need to follow our Return and Refund Policy after delivery.
-This window gives us the flexibility to handle orders efficiently.
- Your order could already be on its way.
- You'll need to adhere to our Return and Refund Policy once the item arrives.
Cancellation requests are reviewed promptly during business hours. Confirmation is typically provided within 6 hours on weekdays, though response times may vary depending on request volume and timing.
When requests arrive outside support hours, they receive attention on the next workday.
Once cancellation receives confirmation, funds return entirely through the initial payment channel.
If you need to cancel an order during this period:
-Get in touch with our support team right away.
-You can get in touch with us by either of these methods:
To help us assist you more quickly, please include your order number.
Our support team is available during the following hours, United Kingdom time (GMT):
Response times:
If you have questions about cancelling an order, our team is here to help and will guide you through the process.
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