FAQs

Simply select your items, add them to your basket, and complete checkout through our secure payment system. You will receive an order confirmation email once payment is successful.

Your payment is charged at the time you place your order and receive confirmation.

All payments are processed securely through Shopify Payments. Available options are shown at checkout.

Orders can only be changed by cancelling within the allowed cancellation window. After that, changes are not possible.

Yes, we offer free standard shipping on all orders delivered within the United Kingdom.

Orders are delivered within 3 to 7 business days after dispatch.

Orders are processed within 1 to 2 business days, excluding weekends and UK public holidays.

Yes, once your order is shipped, a tracking number is sent to you by email and can also be used on our order tracking page.

We offer a 30-day money-back guarantee on eligible items, provided they are unused and in original condition.

You must contact our support team first to receive return instructions before sending any items back.

Yes, returns are accepted for both defective and non-defective items within the return period.

Items that have been worn, washed, used, or returned without original packaging cannot be accepted.

You can cancel your orders within 90 minutes of placing them by reaching out to our support team.

If the cancellation window has passed, you will need to follow our Return and Refund Policy after delivery.

Yes, returns are accepted for both defective and non-defective items within the return period.

Items that have been worn, washed, used, or returned without original packaging cannot be accepted.