Terms of service

These Terms of Service outline the rules for using the Vintrya website, http://www.vintrya.com/. Vintrya is run by AJWAD LIMITED, a company registered in England and Wales. Its company number is 15763611, and its registered office is at 14 Springmeadow Grove, Birmingham, B19 2HG, England. By visiting our website or making a purchase, you accept these Terms of Service.

1. Acceptance of Terms. 

By accessing our website, you acknowledge that you're at least 18 years old, or that you're using the site with the oversight of a parent or legal guardian. These rules apply to everyone who visits, uses, or purchases from Vintrya, creating a legally enforceable contract between you and the company. If you disagree with any aspect of these terms, please refrain from using our services.

2. Definitions

The term "Website" designates http://www.vintrya.com/.

"Company," "we," "us," and "our" all refer to AJWAD LIMITED, which operates under the name Vintrya.

"User" or "you" encompasses anyone who visits or interacts with the website.

The term "Products" refers to the fashion goods you can buy on our site.

"Policies" refers to all policies published on our website, including but not limited to our Shipping Policy, Cancellation Policy, Billing & Payments Policy, Return and Refund Policy, and Privacy Policy.

3. User Responsibilities

You are expected to use the website solely for legitimate purposes and in a manner that doesn't violate the rights of others or impede their access. This includes refraining from website misuse, attempts at unauthorised access, providing false information, breaking any relevant laws, or engaging in fraudulent or damaging activities.

4. Account Creation

To use some features, you might need to set up an account.

You're the one who needs to keep your account information private, and you're also responsible for everything that happens with your account.

We can suspend or even cancel accounts if we find they're breaking the rules or if we think they're a security threat.

5. Order and Payment

Orders are placed online by selecting items and finishing the checkout procedure. Prices are shown in pounds sterling and include taxes unless otherwise noted. Payment must be made at the time of order. Even though we work hard to guarantee pricing correctness, mistakes sometimes happen, and we reserve the right to fix them or cancel such purchases and issue a complete refund.

6. Shipping and Delivery

Shipping and delivery details, including processing times, estimated delivery windows, and tracking information, are outlined in our Shipping Policy, which forms part of these Terms of Service.

7. Returns and Refunds

Our Return and Refund Policy dictates the terms of returns and refunds. When you place an order, you're agreeing to the stipulations in that policy, including the criteria for eligibility and the timeframes for refunds.

8. Intellectual Property

Vintrya owns or is licensed to use all the content on the website, including text, images, logos, designs, and trademarks. You are not permitted to copy, reproduce, distribute, or use any of this content without our prior written consent.

9. Disclaimers and Limitation of Liability

We offer our products and services on a "as is" and "as available" basis.

To the maximum extent allowed by law, we make no guarantees about the website or the products. Nothing in these Terms limits or excludes our liability where such limitation or exclusion is not permitted under applicable UK law.

10. Governing Law and Conflict Resolution

These conditions are governed by the laws of England and Wales, and any disputes arising from them or your use of the website will be resolved solely by English and Welsh courts.

11. Modifications

These Terms of Service are subject to periodic updates. Any modifications will be effective immediately upon posting on the website. Your ongoing use of the site after such updates constitutes your acceptance of the new terms. All time references are in GMT.

Contact Us

If you have any questions or problems, please feel free to reach out to us using the following information. We aim to make getting in touch simple and straightforward.

Contact Information

Opening Hours

All times are United Kingdom time (GMT).

  • Monday to Friday: 9:00 am to 4:30 pm
  • Saturday to Sunday: 10:00 am to 2:00 pm.